Welcome to Junk Dash Inc. ("Junk Dash", "we", "us", or "our"). By accessing our website, booking a service, or engaging with us in any way, you agree to be bound by these Terms of Service. Please read them carefully.

1. Services Offered

Junk Dash provides residential and commercial junk removal services within Edmonton, Alberta, and areas within 10km of city limits. Services include one-time residential or commercial pickups and pre-scheduled on-demand residential pickups, subject to approval and availability.

2. Eligibility

You must be at least 18 years old to use our services. Creating an account is required to book online or hire JunkDash for on-demand pickups. You agree to provide accurate and complete information.

3. Payments & Pricing

Same Day Pickup: Payable in-person after service completion. Starting at $49.

Scheduled Residential Pickup: Payable online, by cash, or via e-transfer to confirm a scheduled appointment. Rates start at $20 (when booking more than one).

Commercial jobs: Payable via card, e-transfer, cash, online, or invoice per written agreement. Rates are dependent on quantity and materials.

All prices are subject to change. Changes will be posted on www.JUNKDASH.ca.

4. Cancellations & Refunds

48 hours' notice is required to cancel a service for a full refund.

Refunds are only available if service has not been rendered and the cancellation meets the 48-hour window.

Cancellations under 48 hours are non-refundable.

JunkDash reviews non-standard refunds on a case-by-case basis.

JunkDash reserves the right to restrict or revoke service access to any customer at its sole discretion.

5. Rescheduling

Rescheduling requests must be received at least 48 hours before your scheduled service.

6. Prohibited Materials

We do not accept:

• Non-residential hazardous waste
• Animal carcasses and ashes
• Asbestos-containing materials
• Biohazardous and biomedical waste
• Commercial pesticide containers
• Contaminated soil

Some materials may incur additional fees. Junk Dash reserves the right to decline any job if materials are unsafe, restricted, or impractical to dispose of.

7. Customer Responsibility

Customers must:

• Disclose all non-residential materials for removal in advance, which may incur additional costs.
• Ensure safe and reasonable access to the property for JunkDash.
• Be present or reachable during service if needed.
• Do NOT use the City of Edmonton bins. Instead all items must be placed on the end of the front yard, garbage pad, or the same if collection is in the back of the property.
• All scheduled residential pickups MUST be in standard household garbage bags.

Junk Dash may refuse service if the job poses a risk, includes undisclosed materials, or deviates significantly from the booking.

8. Liability & Property Damage

Junk Dash Inc. carries general liability insurance. However, we are not liable for reasonable damage that may occur while removing bulky or heavy items, especially indoors or in tight spaces.

9. Service Completion

A service is considered complete once our team has made a good faith effort to arrive on site, assess the materials, and attempt removal per the booking details.

10. Scheduled Residential Pickup

Scheduled residential pickup is booked in advance, and does not auto-renew unless initiated by the customer at least 48 hours before the next scheduled pickup. JunkDash's allows scheduling residential pickup multiple weeks at a time to avoid frequent booking. Discounts apply.

Residential Pickup Volume Guidelines

The scheduled residential pickup service is intended for a reasonable household amount of garbage—typically what a household would generate over a two-week period. All waste must be securely bagged for collection. While there is no strict volume limit, JunkDash reserves the right to assess whether the amount placed out exceeds what is considered reasonable under your current subscription. If so, we'll reach out to discuss additional service options.

11. Dispute Resolution

All disputes must:

• Be submitted in writing to Junk Dash Inc at the service address below:
  
  6520 36 St Ne Unit # 1155
  Calgary, Alberta
  T3J 2L3
  Canada
• Be addressed through binding arbitration prior to any legal action.
• Legal disputes are governed by Alberta law and must be resolved in Alberta courts.

12. Force Majeure

We are not responsible for delays or failure to perform due to circumstances beyond our control, including but not limited to severe weather, public emergencies, strikes, or legal restrictions.

13. Modifications to Terms

We may update these Terms at any time. The most recent version and date of update will always appear at the top of this page.